This Privacy Policy explains how Mine Studios ("we", "us", "our") collects, uses, and protects your personal data when you use our services related to Minecraft.
We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Section 01
Who We Are
Mine Studios provides Minecraft-related services, including but not limited to server services, development, community management and documentation.
Data Controller: Mine Studios
Email: hello@mine-studios.com
Section 02
What Data We Collect
We may collect and store the following personal data:
- Full Name (first name and last name)
- Email Address
- Discord Username
- Discord User ID
We only collect the data necessary to provide our services.
Section 03
How We Collect Your Data
We collect data when you:
- Register for our services
- Contact us directly
- Join or interact with us via Discord
- Purchase or request services
Section 04
How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage our services
- To communicate with you (including support and updates)
- To manage your account and identity within our systems
- To verify users and prevent fraud or misuse
- To comply with legal obligations
Section 05
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Contractual necessity — to provide services you requested
- Legitimate interests — to maintain and improve our services and community
- Legal obligation — to comply with applicable laws
Section 06
Data Sharing
We do not sell your personal data.
We may share your data with:
- Service providers (e.g. hosting providers, payment processors, Discord platform)
- Legal or regulatory authorities if required
All third parties are required to respect your data and comply with data protection laws.
Section 07
Data Storage and Security
We store your data securely using appropriate technical and organisational measures to prevent:
- Unauthorised access
- Data loss
- Misuse
We only keep your data for as long as necessary to provide services or comply with legal requirements.
Section 08
International Transfers
Some services we use (such as Discord) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR.
Section 09
Your Data Protection Rights
Under UK law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
To exercise any of these rights, contact us at: hello@mine-studios.com
Section 10
Data Retention
We retain your personal data only for as long as:
- Your account is active, or
- It is necessary for legal or operational purposes
After this, your data will be securely deleted.
Section 11
Children's Privacy
Our services are primarily focused on gaming communities, which may include younger users. We do not knowingly collect personal data from children under 13 years old without appropriate consent.
If you believe a child has provided personal data without consent, please contact us.
Section 12
Cookies and Tracking
Our website uses cookies and similar technologies to provide core functionality, remember your preferences, process payments, and — where enabled — support analytics and advertising. Categories include strictly necessary, functional, analytics, and advertising cookies.
Some analytics and advertising integrations are not yet active; placeholder details are included in our policy for transparency. For full details on what we use, why, and how to manage your preferences, see our dedicated Cookie Policy.
Section 13
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised "Last updated" date.
Section 14
Contact Information
If you have any questions or concerns about this policy or your data:
Email: hello@mine-studios.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
https://www.ico.org.uk
Section 15
Payment Information (Stripe)
If you purchase services from us, payments are securely processed by Stripe, a third-party payment provider.
What Data Is Collected
When making a payment, the following information may be collected and processed by Stripe:
- Name
- Billing email address
- Payment details (e.g. card number, expiry date, CVC)
- Billing address (if required)
Important: We do not store or have access to your full payment card details. These are processed securely by Stripe.
How Payment Data Is Used
Your payment information is used to:
- Process transactions
- Prevent fraud
- Comply with legal and financial regulations
Stripe as a Data Processor
Stripe acts as a data processor and/or controller for payment data. Their handling of your data is governed by their own privacy policy:
We recommend reviewing this policy to understand how Stripe manages your data.
International Transfers
Stripe may process your data outside the UK. Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are in place to ensure your data is protected in accordance with UK GDPR.
Legal Basis
We process payment-related data under:
- Contractual necessity — to complete purchases
- Legal obligation — for tax, accounting, and fraud prevention